Select a link below, or scroll down the page. If you have any other questions about our ebook (or anything else), please don't hesitate to contact us.

About our ebook in general.

- What exactly is an Ebook?
- Do I need any special software?
- Does your ebook work on the Mac?
- How do I download and read your ebook?
- How do I open ZIP files?
- I downloaded your ebook but get an error message when I try to open it.

Ordering and delivery

- What kind of payment methods do you accept?
- Is it safe to order with a credit-card from wizzkids?
- Can I order from anywhere in the world?
- How do I claim my refund if I'm not satisfied?
- Do I have to give an ebook back if I claim a refund?
- How are ebooks delivered?
- How long does it take to download an ebook?
- Do you have after-sales support?

What exactly is an Ebook?
Put simply, ebooks are electronic books that can be read on a computer screen or printed out to paper.

Ebooks come in the form of simple programs that you can download and store on your PC.

Ebooks offer a high level of interactivity not possible in print editions. This makes ebooks the perfect medium for 'step by step' guides, 'how to' guides and so on, because you can immediately connect to additional information or resources at exactly the moment you need them.

Ebooks can be delivered in an instant and at no cost (via direct download from the Internet or as an attachment to an email message).

There are a number of different ebook formats that work on different types of computers and use different types of 'reading' software.

The ebook available at childs-iq.com is compatible with Windows PC's only (Win 95 or higher). The only other requirement is that you have Internet Explorer version 4 or higher installed on your PC.

Do I need any special software?
Some of the ebooks you'll find online require that you download and install special 'reader' software. This is not the case with the ebook available here at childs-iq.com.

This ebook requires no special software and are compatible with Windows 95, 98, NT, ME, 2000 and XP. The only other requirement is that you have Internet Explorer (version 4 or higher) installed on your PC.

Does your ebook work on the Mac?
For the moment the IQ test for children is not Mac compatible. This is something we are working to change. When our e-book does become Mac-compatible, this will be pointed out on the presentation page.

How do I download and read your ebook?
Click the download link for the ebook in question. This will launch the Windows 'Save as...' dialog box. Select a folder (directory) on your PC to save the ebook in (e.g. My Documents). Once the ebook is downloaded, open the folder where you saved the ebook and double-click the icon to start reading.

If you are downloading an ebook in ZIP format, you'll need to have a copy of WinZip to open the file. You can download a free version of WinZip from here. Once you've downloaded the ZIP file, double-click the icon to open it. Select all the files in the WinZip window and click 'Extract'. Choose a folder to extract the file(s) to. Go to that folder on your PC and double-click the icon to open the file(s).

If you have any questions about downloading or using our ebooks, please don't hesitate to contact us.

How do I open ZIP files?
If you are downloading an ebook in ZIP format, you'll need to have a copy of WinZip to open the file. You can download a free version of WinZip from here. Once you've downloaded the ZIP file, double-click the icon to open it. Select all the files in the WinZip window and click 'Extract'. Choose a folder to extract the file(s) to. Go to that folder on your PC and double-click the icon to open the file.

If you have any questions about downloading or using our ebooks, please don't hesitate to contact us.

I downloaded an ebook but get an error message when I try to open it.
The first thing to be aware of is that our ebook is compatible with Windows 95, 98, NT, ME, 2000 and XP (with MS Internet Explorer 4 or higher). If your computer doesn't meet these requirements, then that's most likely the cause of the problem.

Another common problem is that some 'interference' or interruption during the download can cause an ebook file to become corrupted. The only way to solve this problem is to download the ebook again.

If the ebook appears to download instantly -- or in just a few seconds -- this is because Windows is calling upon the previously downloaded version which is stored in your 'Temporary Internet Files'. To ensure that you're getting a 'fresh' download, go to C:\Windows\Temporary Internet Files and delete the previously downloaded version that's stored in that folder. If you're still experiencing difficulties, you may need to reboot your PC and try downloading again.

If none of this helps solve the problem, please contact us and we'll send you a copy of the ebook directly by email. You must be able to accept attached email files to use this option. If you can't accept attached email files, contact us anyway, and we'll work with you to find a solution.

What kind of payment methods do you accept?
We accept secure online payment with all the following credit-cards:

Visa, MasterCard, American Express, Discover, Eurocard, Visa-Debit, MasterCard-Debit, and Novus.

We also accept Electronic Check payments from our US customers. To pay with Electronic Check, simply click the order link on the sales page and then select the option 'No Credit Card? Click here to pay by online check'.

Is it safe to order with a credit-card on wizzkids?
Yes. We use ClickBank (a highly respected third-party billing processor) to handle all credit-card payments. ClickBank has extensive anti-fraud measures in place that guarantee the complete security of every transaction.

Can I order from anywhere in the world?
Yes. We use ClickBank to accept credit-card payment from Internet users worldwide. You can download the ebook from anywhere. Please note, however, electronic check payments are currently only available to our US customers.

How do I claim my refund if I'm not satisfied?
To claim your full 100% refund, simply contact us, within the time-frame of the guranatee, asking for the refund and including your name, e-mail address and order number.

If you don't have the order number anymore, just send us a message containing your name, address, e-mail address and the approximate date when you ordered the ebook in question. We'll get working on having your money repaid in full to your credit-card account right away. Please allow up to 10 business days for the money to arrive back on your account.

You're not obliged to tell us why you want a refund, but your comments and criticisms are always welcome.

Do I have to give an ebook back if I claim a refund?
No. You are free to keep the book with our compliments. We're able to offer this level of guarantee because the vast majority of our customers are honest people who will not seek a refund if they are happy with their purchase.

How are ebooks delivered?
Once your secure payment has been authorized (which typically takes a few seconds), you'll be re-directed to a private web page where your ebook will be ready for immediate download.

To begin downloading, simply click the download link(s). Once the download has finished, simply go to the folder where you saved it, and double-click the icon to open the book.

You'll find complete instructions on the download page itself. In case of any difficulties, just contact us - we're always here to help.

How long does it take to download an ebook?
The speed of the download depends largely on the size of the ebook in question and the speed of your Internet connection. Typically, the download should take between 1 and 6 minutes.

Do you have after-sales support?
Yes. If you have any difficulty at all downloading or using our ebooks, simply contact us and we'll gladly help you out. In the event that you discover that the ebook is not compatible with your computer system, we'll issue you with a full refund.

If you have any other questions about our ebooks (or anything else), please don't hesitate to contact us.